At Valencia Hotel Collection, it’s important to us that our websites are accessible and easy to use for all persons with disabilities. When creating our websites, our development team uses software tools to identify web accessibility standards as outlined by the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). While the industry is not operating from approved, regulated legislation, Valencia Hotel Collection is committed to our good faith effort to follow the available guidelines.

If you have questions, concerns, or have discovered an accessibility issue on our website, please contact us by emailing or calling 866.842.0100. Please be sure to include specifics and any page where a problem has occurred. We will make every reasonable effort to make the page accessible to you.

Our website and digital marketing have been developed with careful consideration of these guidelines and is regularly enhanced to make our technology more accessible and user-friendly.

We have tested our website to ensure that we meet or exceed Level AA of the WCAG 2.1 Standard.

The entire site is regularly tested using AXE Web Accessibility Evaluation Tool, a third-party authority in web accessibility.

Our website is tested periodically to ensure any added or edited content conforms with the latest accessibility guidelines, as reported by the AXE tool. The most recent reports were run on:

01/05/2024, 12/01/2023,10/06/2023, 09/06,2023,08/01/2023,07/05/2023, 06/01/2023,05/03/2023, 04/03/2023, 03/01/2023, 02/01/2023, 01/03/2023, 12/01/2022, 11/02/2022, 10/03/2022, 09/01/2022, 08/01/2022, 07/05/2022, 06/01/2022, 05/09/2022, 04/01/2022, 03/08/2022, 02/25/2022, 01/27/2022, 12/06/2021, 10/29/2021, 09/02/2021, 7/27/2021, 6/15/2021, 04/22/2021, 03/22/2021, 02/22/2021, 01/18/2021, 12/14/2020.


Individual hotels have rooms that have been specially adapted for guests with disabilities. These rooms are in full compliance with the Americans with Disabilities Act. In addition, the Housekeeping Department can also provide raised toilet seats and shower chairs upon request.

Please direct your questions about accessible facilities and services directly to the Front Desk at the hotel to ensure your requests are handled properly. The Front Desk is staffed 24 hours per day, 7 days per week. 

Hotel Valencia Riverwalk: Front Desk or 210.227.9700

Hotel Valencia Santana Row: Front Desk or 866-842.0100

Lone Star Court: Front Desk or 512.814.2625

Cavalry Court: Front Desk or 979.485.5586

The George  Front Desk or 979.485.5638

Texican Court: Front Desk or 469.577.4599

Cotton Court: Front Desk or 806.758.5800