Valencia Hotel Collection reserves the right to discontinue or modify the Loyalty Program benefits at any time with or without notice.
Third party bookings are ineligible to receive Loyalty Program benefits, as well as, night and stay credits towards member tiers (i.e. Expedia.com, Orbitz.com, Hotels.com, Trip Advisor, Google, etc.).
Complimentary Gift Card Stays are ineligible to receive member benefits (i.e. Charity Donated Gift Cards, RueLaLa/Gilt/MediaMax Gift Cards, etc.)
The Loyalty Program is a individual traveler program. Group bookings do not apply. Bookings or reservations of ten (10) rooms or more are considered a Group booking. See Details
Loyalty membership profile may not be attached to guest reservation for group or negotiated rate reservations if the loyalty email address is not provided at the time of booking.
By enrolling in the Loyalty Program, you are automatically signed up for email offers.
The Loyalty Program benefits are non-transferable and have no cash value.
Must be logged in to loyalty account at time of booking to receive member rates and rewards.
Member Rates and Special Offers are based on availability; unavailable dates do apply (i.e. Citywide Conventions, New Year's Eve, Special Events, Football Games, Parent Weekends, Graduations). Prevailing Rates may apply over unavailable dates. Member Rates and Rewards are non-commissionable. Member Rates and Rewards cannot be combined with existing reservations, other rates, special offers, packages, group/negotiated rates, or limited time offers.
Member Perks valid for first member room only, if multiple rooms are booked.
Member Experience Perks begin at the Classic Tier (i.e. Priority Waitlist, Room Upgrades, etc.)
0 Paid Nights or 0 Stays per year qualifies VHG loyalty guests in this tier
Special Birthday Offer based on availability, unavailable dates may apply. May only be used once per year, per VHG Loyalty member, for one room within 90-Days of the VHG birthday. Cannot be combined with any other offer or discount. Bookable via birthday email or through reservations department
30-74 Paid Nights or 10-24 Stays per year qualifies VHG loyalty guests in this tier
Early Arrival as early as 2:00PM, based on availability the day of arrival
Late Departure as late as 1:00PM, based on availability the day of departure
Grand Opening Offer at New Valencia Hotel Collection Properties valid for bookings within 6 months of the hotel opening, offer will be sent via email or loyalty guest may contact the Corporate Director of Loyalty
Same-Day 4PM Cancellation applies towards Exclusive and Premier Guests reservations booked directly via the hotel website, 3rd party bookings do not apply. Does not apply towards special event reservations, pre-paid reservations or advance deposit reservations
75+ Paid Nights or 25+ Stays per year qualifies VHG Loyalty guests in this tier
Personalized Welcome Amenity - For any amenity preference updates contact the Corporate Director of Loyalty
Premium Wi-Fi Upgrades based on Hotel Wi-Fi options and availability
For questions about the Valued Hotel Guest Loyalty Program, please contact the Corporate Director of Loyalty, Nicole Phillips, via email at valuedhotelguest@valenciagroup.com.
