Valued Hotel Guest Rewards Program
Benefits, Terms & Conditions
Our Rewards Benefits by Tier
- 0 Paid Nights or 0 Stays, Per Year
- Member Rates - Up to 10% Off
- Member Only Offers
- Complimentary Wi-Fi
- Customized Preference Profile
- Special Birthday Offer
- Dedicated Reservations Agents
- Priority Waitlist Reservations
- 1-29 Paid Nights or 1-9 Stays, Per Year
- Member Benefits
- Room Upgrades
- Express Check-Out
- 30-74 Paid Nights or 10-24 Stays, Per Year
- Classic Benefits
- Same-Day 4:00 PM Cancellation
- Early Arrival/Late Departure
- Grand Opening Offer at New Valencia Hotel Collection Properties
- 75+ Paid Nights or 25+ Stays, per Year
- Exclusive Benefits
- Personalized Welcome Amenity
- Premium Wi-Fi Upgrade
- Express Check-In
Terms & Conditions
- Valencia Hotel Collection reserves the right to discontinue or modify the Loyalty Program benefits at any time with or without notice.
- Third party bookings are ineligible to receive Loyalty Program benefits, as well as, night and stay credits towards member tiers (i.e. Expedia.com, Orbitz.com, Hotels.com, Trip Advisor, Google, etc.).
- Complimentary Gift Card Stays are ineligible to receive member benefits (i.e. Charity Donated Gift Cards, RueLaLa/Gilt/MediaMax Gift Cards, etc.)
- The Loyalty Program is a individual traveler program. Group bookings do not apply. Bookings or reservations of ten (10) rooms or more are considered a Group booking. See Details
- Loyalty membership profile may not be attached to guest reservation for group or negotiated rate reservations if the loyalty email address is not provided at the time of booking.
- By enrolling in the Loyalty Program, you are automatically signed up for email offers.
- The Loyalty Program benefits are non-transferable and have no cash value.
- Must be logged in to loyalty account at time of booking to receive member rates and rewards.
- Member Rates and Special Offers are based on availability; unavailable dates do apply (i.e. Citywide Conventions, New Year's Eve, Special Events, Football Games, Parent Weekends, Graduations). Prevailing Rates may apply over unavailable dates. Member Rates and Rewards are non-commissionable. Member Rates and Rewards cannot be combined with existing reservations, other rates, special offers, packages, group/negotiated rates, or limited time offers.
- Member Perks valid for first member room only, if multiple rooms are booked.
- Member Experience Perks begin at the Classic Tier (i.e. Priority Waitlist, Room Upgrades, etc.)
Terms & Conditions by Tier
- 0 Paid Nights or 0 Stays per year qualifies VHG loyalty guests in this tier
- Special Birthday Offer based on availability, unavailable dates may apply. May only be used once per year, per VHG Loyalty member, for one room within 90-Days of the VHG birthday. Cannot be combined with any other offer or discount. Bookable via birthday email or through reservations department
- 1-29 Paid Nights or 1-9 Stays per year qualifies VHG loyalty guests in this tier
- Room Upgrades, based on availability the day of arrival
- 30-74 Paid Nights or 10-24 Stays per year qualifies VHG loyalty guests in this tier
- Early Arrival as early as 2:00PM, based on availability the day of arrival
- Late Departure as late as 1:00PM, based on availability the day of departure
- Grand Opening Offer at New Valencia Hotel Collection Properties valid for bookings within 6 months of the hotel opening, offer will be sent via email or loyalty guest may contact the Corporate Director of Loyalty
- Same-Day 4PM Cancellation applies towards Exclusive and Premier Guests reservations booked directly via the hotel website, 3rd party bookings do not apply. Does not apply towards special event reservations, pre-paid reservations or advance deposit reservations
- 75+ Paid Nights or 25+ Stays per year qualifies VHG Loyalty guests in this tier
- Personalized Welcome Amenity - For any amenity preference updates contact the Corporate Director of Loyalty
- Premium Wi-Fi Upgrades based on Hotel Wi-Fi options and availability
For questions about the Valued Hotel Guest Loyalty Program, please contact the Corporate Director of Loyalty, Nicole Phillips, via email at valuedhotelguest@valenciagroup.com.