Valued Hotel Guest Rewards Program

Benefits, Terms & Conditions

Our Rewards Benefits by Tier

Terms & Conditions

  • Valencia Hotel Collection reserves the right to discontinue or modify the Loyalty Program benefits at any time with or without notice.
  • Third party bookings are ineligible to receive Loyalty Program benefits, as well as, night and stay credits towards member tiers (i.e.,,, Trip Advisor, Google, etc.).  
  • Complimentary Gift Card Stays are ineligible to receive member benefits (i.e. Charity Donated Gift Cards, RueLaLa/Gilt/MediaMax Gift Cards, etc.)
  • The Loyalty Program is a individual traveler program.  Group bookings do not apply.  Bookings or reservations of ten (10) rooms or more are considered a Group booking. See Details
  • Loyalty membership profile may not be attached to guest reservation for group or negotiated rate reservations if the loyalty email address is not provided at the time of booking.
  • By enrolling in the Loyalty Program, you are automatically signed up for email offers.  
  • The Loyalty Program benefits are non-transferable and have no cash value.
  • Must be logged in to loyalty account at time of booking to receive member rates and rewards.
  • Member Rates and Special Offers are based on availability; unavailable dates do apply (i.e. Citywide Conventions, New Years Eve, Special Events, Football Games, Parent Weekends, Graduations). Prevailing Rates may apply over unavailable dates. Member Rates and Rewards are non-commissionable. Member Rates and Rewards cannot be combined with existing reservations, other rates, special offers, packages, group/negotiated rates, or limited time offers. 
  • Member Perks valid for first member room only, if multiple rooms are booked.
  • Member Experience Perks begin at the Classic Tier (i.e. $10 Raid the Minibar, Room Upgrades, etc.)

Terms & Conditions by Tier

For questions about the Valued Hotel Guest Loyalty Program, please contact the Corporate Director of Loyalty, Nicole Phillips, via email at